About Us

Where AI Innovation Meets Human Expertise

Who's Behind Your AI Transformation

At Demand Spring, we’re a team of AI implementation experts who believe that behind every successful digital transformation are real people helping other people succeed. While we’re passionate about AI and automation, our greatest strength lies in our human expertise and understanding of what marketing leaders really need.

The Story Behind Our Mission

When our Founder & CEO Mark Emond witnessed how marketing automation could revolutionize struggling organizations twelve years ago, it sparked more than just a business idea—it ignited a mission. Starting with marketing automation excellence, we’ve evolved to help marketing leaders harness the transformative power of AI, always keeping one core truth in mind: technology is only as powerful as the people implementing it.

What Makes Us Different

Unlike consultancies that focus solely on technology, we combine:

Deep marketing automation expertise

Advanced AI implementation capabilities

Real human understanding of marketing challenges

Practical, results-driven approaches

People

Meet the Team Driving AI Innovation

Derek has almost a decade of professional experience in consulting, implementing, integrating and troubleshooting the use of MA platforms such as Eloqua and Marketo, with various MarTech apps such as Drift, Bizible, PathFactory, and LeanData.
Susan has over 25 years of experience as a successful entrepreneur, founding and developing several companies in Canada and the United States. She has a wide range of business expertise in such diverse areas as information systems, banking/finance, management consulting, training and education.
Maria is a Marketing and Business professional, with over 5 years of experience working in Email Marketing, Marketing Automation and Analytics teams.
Elli has deep experience driving B2B digital strategies that increase revenue and impact business goals and objectives. For over 20 years she has led strategy, execution and measurement of human-centered digital marketing experiences that generate high quality leads and maximize cross-sell opportunities.
With more than 15 years of technology, industry, and partner marketing experience with IBM, Cognos and Televitesse, Melissa brings exceptional project management and client management skills to every project.
Nicole Baker is a public relations professional and self-proclaimed news junkie based in Ottawa, Canada.
Robyn Mia is a strategic account management leader who partners with enterprise customers to drive measurable growth through innovative solutions and exceptional client experience. She specializes in managing complex accounts, translating business needs into scalable strategies that support retention, expansion, and long-term value.
As a PMP certified project manager with 10 years experience across various industries, Lauren is passionate about creative problem solving and rises to meet challenges head on.

SERVICES

How We Help

We deliver four core services through our team of experts:

Strategic AI Advisory

Led by seasoned advisors who understand both technology and human dynamics

AI Activation & Growth

Implemented by experts who make complex AI solutions accessible

Team Training & Enablement

Delivered by educators passionate about empowering marketing teams

Marketing Automation
& AI Workflows

Designed by specialists who understand your daily challenges

Marketing Automation Services

Maximize Marketing Automation Success:
Expert Support & Optimization for Marketo, Salesforce, HubSpot & Eloqua

VALUES

Our Values: The Heart of Demand Spring

Good

Integrity in Innovation

We believe in ethical AI implementation, demonstrated through transparent partnerships and sustainable practices.

Passionate

Driven by Transformation

Our team’s enthusiasm for innovation is matched only by our dedication to client success.

Original

Pioneering Solutions

We’re creative problem-solvers who develop custom solutions for unique challenges.

VALUES

Vision 2030

We envision a future where marketing teams are empowered by AI, not replaced by it. Our goal is to help creators create more, strategists strategize better, and leaders lead with confidence.

Get Started

Let’s Build What’s Next.

Connect with us to explore how a partnership grounded in strategy, AI, and human insight can help you unlock growth, elevate customer experience, and lead transformation with confidence.

The CMO Exchange Series Registration

April 10,2025

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